WORKFLOW ADMINISTRATION & MONITORING

Many organisations place an increased emphasis on the implementation of their SAP workflow solution, however in order to realise a rapid return on investment, an even greater emphasis should be placed on the workflow administration and monitoring activities post go-live.

Organisations are a dynamic environment, people change roles or move on, business policies and processes change, transactional and master data also keep evolving.  As a business adapts to these changes, so to must your SAP workflow environment to ensure the continued success of your initial investment.

At Enterprise Workflow Solutions we can proactively manage your SAP workflow environment minimising disruption to your daily business operations.  Our workflow administration and monitoring support services can be tailored to suit your needs providing you a cost effective solution without having the need for a full time workflow administrator on site.

All of the following activities are included as part of our comprehensive SAP workflow administration and monitoring support services.

• Workflow error diagnosis.
• Workflow restart after error or system failure.
• Restart suspended workflow callbacks.
• Restart suspended deadline callbacks.
• Event queue administration.
• Check workflow RFC monitor.
• Check for incomplete workflow processes e.g. WF-BATCH system user short dumps.
• Check workflow background jobs i.e. error monitoring, deadline monitoring and condition evaluation.
• Check extended notifications job – i.e. sending of email notifications informing users of new workflow tasks to be completed.
• Check for work items without agents – e.g. where a person has left the organisation.
• Check for work items with deleted users.
• Check workflow administrator’s inbox.
• Forwarding of work items.
• Logical deletion of redundant workflows.
• Minor enhancements to workflows e.g. text or workflow rule updates.
• Support calls requiring investigation and root cause analysis.*

* Changes resulting from a support call will be estimated on a time and material basis and provided as a consulting service.